Our guarantee: We are confident you will be delighted with our work. If for any reason you are not, please contact us to arrange for an exchange or refund. Much of our work is shipped within 2-4 weeks but keep in mind that it all is handmade, so some created-to-order pieces may take a little longer. Sales tax is added only to orders with a Florida shipping address, as required because that is where we are located. Shipping: charges for shipping inside the U.S. are 15% of the total order amount -- with a $5.00 minimum. To ship outside the U.S, we charge 20% of the total order amount-- but not less than $6.50. (Florida sales tax is NOT included in the shipping calculation.) Shipping and insurance is via US Postal Service Priority Mail, or UPS Ground Service, or Federal Express Ground Service. If you need something faster, please contact us. We will see if it is possible and notify you if there are additional charges. If you have any other special needs, let us know and we will be glad to help accomodate you. Ordering: We accept VISA and MasterCard. All orders made through our website are processed in accordance with YAHOO's strict security standards.If you do not feel comfortable placing your order through our web site, we encourage you to phone or mail us your order. Privacy: we dislike junk mail, electronic or otherwise, and pledge that we will not share any customer information with anyone for any reason. Helio Graphics P.O. Box 6213 Key West FL 33041 (305) 294-7901 info@heliographics.com